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Customer service- It truly is all reactive very good employees but not ample people today to scrub up the catastrophic messes that the corporation generates
I got the decision again Once i was faraway from my cellphone (certainly). After i referred to as customer care back again I'd to leave One more concept. Waiting around till one PM the following day I chose to get in touch with them back all over again detailing that I would Once more be unavailable just after three PM. Nothing at all... I called again, pointed out my disappointment and the woman scheduled an appointment without putting me through to customer care. Why could not that have been finished to begin with?!
Immediately after a couple of 7 days or so without any word from Empire or the male who took the pictures, we referred to as Empire in Cincinnati. We were being told an individual would simply call us the next day with an answer. One more week goes by and no response.
I presented Rick ** that has a duplicate of my plumber's receipt for needing to purge the procedure to have the warmth jogging. I don't know if Empire strategies to reimburse the plumber or me? With the report, I'd an excellent practical experience with Empire when I experienced them do the flooring in my condo last summer. But this practical experience has offered me pause about working with Empire once more.
This is because of Empire putting in carpet in excess of a drain! I'm horrified this is how a firm treats clients. I've experienced the carpet for 3 months and compensated A large number of dollars! Disgusted!
Thanks for bringing this concern to our awareness. We want all of our prospects to sense assured in the standard of their obtain and are disappointed to listen to that you will be not pleased with your carpet. We will abide by up along with you Soon that will help resolve this challenge. Thank you.
Omg Awful horrible customer seevice the women that reply the phone are certainly sweet and i realize they just tslk to custumers. Howerever we had a crew appear put in 2 rooms of carpet. Appreciate really like adore my carpey BUT our livingroom experienced a bad occupation of instsllation bedroom appears to be like wonderful. Our front room trim has been wrecked We have now noticeable appears with carpet freying and pulling up and very seen two different shades of identical carpet.
But nobody called me on Monday, which is humorous Because the lender didn't phone me either. They don't seem to be an uncomplicated firm to connect with possibly. I used to be placed on hold 50 occasions this morning and I had been on hold for 20 minutes past Saturday morning. This total course of action was horrible - worst customer care.
Two decades in Together with the new "major of the line" carpet we discover areas of the carpet breaking down. We experienced a carpet firm arrive out and review the carpet and so they explained we experienced weak quality carpet, Which It truly is already breaking down and we should always contact the organization who we acquired it from.
The carpet is put alongside one another plus the seams are very well-hidden. It looks like It is really all-in-just one which can be very nice. The set up crew was terrific too. They arrived in, held the mess to a least, and did a really nice work. It had been a big Room plus they have been really Experienced your entire time. It's got met our expectations and was better than we assumed it absolutely was gonna wind up currently being. It's been genuinely fantastic General.
She tells us May perhaps 14th, 2016 would be the new day for your repair service with enhance hardwood. On Might 10th I have a contact in the product sales individual who made an effort to upsell me a kitchen area ground saying Empire informed him to simply call us a few new area we are keen on so he could measure it. I told him we don't want anything at all new from Empire until eventually our restore work was total and he agreed and apologized with the complications because he realized what we've been via with Empire.
My set up of LVT in two rooms happened on Friday, the thirteenth of May perhaps. I now believe in negative luck days. It started off off immediately Along with the installer accidentally chopping into my baseboard heating water pipe inside the dining area. This resulted in a large puddle of h2o on the ground and lack of drinking water and heat in my dwelling. I called my own plumber immediately but did not choose to purchase the operate Except Discover More if an individual at Empire certain to reimburse me.
I could reschedule if I wanted to. Excited to have my new carpet I reported guaranteed, appear on! Two really good gentlemen arrived to setup the carpet. English was surely their 2nd language so there was rather the language barrier. We managed to receive throughout the language troubles. The set up took 5 several hours. That's for one fantastic home, a hallway along with a set of stairs. Also the heavy lifting was completed prior to the installers coming so that they did not have Considerably furnishings to move.